No ADD MAILBOX button
You don't have an option to integrate your mailbox (No Add mailbox button)?
Ask your TRAFFIT administrator for help, cause you need a permission to do that.
Wrong type of mailbox
2. Get sure you chose the right type of the mailbox. These are the available options:
If your mailbox is not provided by Gmail, Office365 or Exchange (Outlook) - it's probably IMAP. Unfortunately, there is no guarantee of integrating an IMAP mailbox successfully in every case. It usually depends on the mailbox provider and individual settings of the hosting website. If you receive information about the application being blocked during integration with GMAIL, use the instructions below (GMAIL integration)
You can find full instructions to add Gmail and Office365 mailbox here:
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No folders were chosen
If you succeeded in integrating the mailbox, but you can't see any emails in your TRAFFIT or you receive a notification informing you about email downloading issues, go to My profile --> Mailboxes --> Folders and get sure you chose the folders you want to be synchronized:
If the list of folders is not full, click Load to see the full list of available folders.
Remember to click Save after choosing the folders.
Wrong password
Get sure that you've typed in the right password. Some providers require it to be changed in specified intervals.
Go to My profile --> Mailboxes --> Data, type in the actual password, and click Save.
Application not approved - for Office365 mailbox
Your Microsoft administrator may, for security purposes, set a policy that any external application must be approved by them.
If you are the administrator - you can find the instructions how to do it HERE.
Accepting is possible in the Admin portal.
After accepting TRAFFIT app as an administrator, log out so that you can log back in as a user (go through the SSO screen and log in with a different account).
PROTIP
Microsoft often remembers who is logged in and does not ask at SSO whether to change the account you are currently logged in to, but instead logs in to the most recently used account by default.
So if, on subsequent attempts, you still log in as admin by default - go to any of the Microsoft tools (e.g. Calendar) and log out there.
Other possibilities
If all of the above didn't work, follow the tips below, depending on your mailbox provider:
Problem | Gmail | Office 365 | Microsoft Exchange | IMAP |
I can't synchronize my mailbox | 1. Check, if you allowed your Gmail app to be integrated with TRAFFIT
2. Check the accuracy of your Google Workspace configuration (permissions, access) | 1. Check the accuracy of your Office365 configuration on the administrator's side (permissions, access, domain)
2. Check the accuracy of your Azure Active Directory configuration | 1. Check the accuracy of your Azure configuration on the administrator's side (permissions, access, domain)
2. Check the accuracy of your Azure Active Directory configuration | 1. Check the accuracy of the configuration on your hosting side: - permissions - access - servers addresses - aliases without certificates - valid ports* - password validity |
My mailbox got unsynced | 1. Go to My profile --> Mailboxes --> Data and try to Reconnect**
2. Get sure there were no changes made in the Google Workspace configuration | 1. Go to My profile --> Mailboxes --> Data and try to Reconnect**
2. Get sure there were no changes made in the Office 365/Azure configuration | 1. Go to My profile --> Mailboxes --> Data and try to Reconnect**
2. Get sure there were no changes made in Azure configuration
3. Get sure the password didn't change
| Get sure there were no changes made in the configuration on the hosting side
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* Check if your mailbox is secured with SSL or TLS protocole and if they have custom IMAP and SMTP ports:
Mailbox disconnected
** Reconnect button is visible for the mailboxes that were properly synced and were resynced:
